Individual and Family

What is prior authorization?

BY Carly Plemons Published on February 15, 2024

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Prior authorization is a process used by health insurance companies to ensure that certain medical treatments, procedures, or medications are necessary and appropriate before they are covered by your insurance. Think of it as a safeguard to ensure that you receive the most effective and appropriate care while helping to control healthcare costs. This process benefits individuals by ensuring that they receive the right treatments, avoiding unnecessary procedures, and ultimately helping to keep healthcare expenses manageable. It’s like having a second set of eyes to make sure you’re getting the right care at the right time.

Understanding prior authorization

Prior authorization is like a permission slip from your health insurance company. When your doctor recommends a specific treatment, test, or medication, they send a request to your insurance to make sure it’s all good to go. The insurance company then checks if it’s really needed and if there are other options that might work just as well but cost less. If they say yes, they’ll cover the cost. If not, you might need to talk to your doctor about different options or try to appeal the decision.

So, when might you need this prior authorization thing? Usually, it’s for things that are a bit pricey, have some risks, or where there might be different ways to handle the situation. Think about surgeries that aren’t emergencies, certain fancy scans like MRIs, special meds, or even things like medical equipment you might need at home. It’s all about making sure you get the right care while keeping everyone’s costs in check.

When is prior authorization needed?

Here are some common situations:

  1. Elective Surgeries: When you’re planning surgery that isn’t an emergency, your insurance might want to double-check it’s needed and that it’s the best option for you. They want to avoid unnecessary surgeries and costs.
  2. Specialty Medications: Certain medications, especially the fancy ones, can be super expensive. Insurance wants to make sure you really need them and that there aren’t more affordable alternatives that could work just as well.
  3. High-Tech Scans: Things like MRIs or CT scans can be costly, and radiation exposure isn’t great in large doses. Prior authorization ensures these tests are essential and the best choice for your situation.
  4. Durable Medical Equipment: If you need items like wheelchairs or oxygen machines, insurance checks to make sure it’s medically necessary and that you won’t end up with equipment you don’t really need.
  5. Out-of-Network Care: Sometimes you might see a specialist who’s not in your insurance network. In those cases, prior authorization helps the insurance company decide if they’ll still cover part of the cost.

So, in a nutshell, prior authorization helps your insurance company make sure you get the right care at the right cost, avoiding unnecessary expenses and keeping your healthcare in check.

Why do providers need a prior authorization?

Let’s dive into why healthcare providers need that prior authorization, and how it affects both them and you, the insured.

From the Provider’s Perspective:

  1. Ensure Payment: First and foremost, providers want to make sure they’ll get paid for the services they provide. Prior authorization means the insurance company gives a thumbs-up that they’ll cover the cost. This saves the provider from having to chase down payments later.
  2. Guidelines Compliance: It helps the provider follow the rules. Insurance companies often have specific guidelines about when and how certain treatments or tests should be done. Getting prior authorization ensures they’re doing things the right way.
  3. Better Care Coordination: When insurance approves a service, it means everyone’s on the same page. Providers and insurers know what’s happening, which can lead to smoother, more coordinated care.

How It Impacts You:

  1. Cost Control: Prior authorization helps keep your healthcare costs in check. It ensures you’re not getting unnecessary or expensive treatments that might end up costing you more in premiums or out-of-pocket expenses.
  2. Right Care: You get the assurance that you’re receiving the right care for your specific situation. Insurance checks that you’re not getting tests or treatments that won’t really benefit you.
  3. Coverage Clarity: It gives you a clear picture of what your insurance will cover. This way, you won’t be hit with surprise bills for services that weren’t approved.

So, in a nutshell, prior authorization helps providers get paid, follow the rules, and coordinate care, while it helps insured individuals by controlling costs, ensuring appropriate care, and offering coverage clarity. It’s like a win-win when it’s done right!

How to get prior authorization

Getting prior authorization may sound a bit tricky, but it’s actually quite straightforward once you know the steps. Here’s a simple guide:

Step 1: Talk to Your Doctor

Start by discussing your treatment or procedure with your doctor. They’ll determine if prior authorization is needed and, if so, they’ll help you with the process. They might have experience dealing with this, so it’s great to have their guidance.

Step 2: Review Your Insurance Plan

Take a look at your health insurance plan documents or give your insurance company a call. You want to understand exactly what’s covered, what’s not, and what needs prior authorization. This way, you’ll be well-prepared.

Step 3: Get the Necessary Forms

Your doctor’s office will usually have the right forms to request prior authorization. They’ll fill out the medical details, and you may need to provide your insurance information.

Step 4: Submit the Request

Your doctor’s office will send the request to your insurance company. This can be done electronically or via fax, depending on your insurer’s process.

Step 5: Wait for Approval

Once the request is submitted, you’ll have to wait a bit for your insurance company to review it. This can take a few days to a few weeks, depending on the urgency.

Step 6: Follow Up

Don’t be shy about checking in with your doctor’s office or insurance company if it’s taking longer than expected. Sometimes, a little nudge can help speed things up.

Step 7: Get the Green Light

If your request is approved, you’re good to go! You can schedule your treatment or procedure with peace of mind, knowing it’s covered.

Step 8: Appeal if Necessary

If your request gets denied, don’t give up. You have the right to appeal the decision. Your doctor can help with this too, and sometimes the second try is successful.

Remember, communication is key. Stay in touch with your doctor and insurance company to make sure everything’s moving along smoothly. And that’s it – you’ve mastered the prior authorization process!

Prior authorization in emergency situations

The good news is that you don’t need prior authorization when it’s an emergency, and there’s a good reason for that.

Why No Prior Authorization?

In emergencies, time is crucial, and waiting for approval from your insurance company could be dangerous. So, to make sure you get the care you need ASAP, insurance companies have a rule: no prior authorization required for emergencies.

Example Emergency Situations:

  • Car Accident: Imagine you’re in a car accident and need immediate medical attention. You rush to the nearest hospital – no need to wait for approval.
  • Heart Attack: If you experience chest pain and suspect a heart attack, you should head straight to the ER. No time to ask for permission here.
  • Severe Injury: Let’s say you break a bone or have a severe injury. You can go directly to the hospital without worrying about prior authorization.

In these and similar situations, your health and safety come first. Insurance companies understand that, and that’s why they skip the prior authorization process in emergencies. So, if it’s a real health crisis, don’t hesitate – seek help right away.

The No Surprises Act

Let’s talk about the No Surprises Act, which is here to protect you from unexpected healthcare bills. It went into effect on January 1, 2022, and it’s all about keeping your healthcare costs fair and square.

What’s the No Surprises Act?

This act helps you avoid surprise medical bills when you get care from out-of-network providers during emergencies or at in-network facilities. It also puts limits on how much you can be charged for out-of-network care.

While the No Surprises Act mainly focuses on surprise bills, it also touches on prior authorization. Here’s how: If you go to an in-network facility for a scheduled service, like surgery, and your insurance plan requires prior authorization, the hospital has to tell you about it ahead of time. This way, you know what’s coming, and you won’t be surprised by a big bill later on.

So, the No Surprises Act is all about keeping healthcare costs transparent and predictable, even when prior authorization is in the mix. It’s there to help you stay in the know and avoid those nasty surprises!